Overview
This Return Policy applies to all digital products and services purchased from Delivery Management Group LLC. Due to the nature of digital products, returns are handled differently than physical goods.
We strive to ensure complete satisfaction with our products. If you encounter any issues or are not satisfied with your purchase, please review the terms below to understand your options.
Digital Products Refund Terms
Important Notice
Digital products are non-returnable once access has been granted or the product has been downloaded. However, we offer a 30-day satisfaction guarantee for eligible products.
Our digital products include software licenses, API access, platform subscriptions, and digital documentation. Each product category has specific refund conditions:
- Software Licenses: 30-day money-back guarantee if technical issues cannot be resolved
- Subscription Services: Pro-rated refunds available within the first 14 days
- API Access: Refunds considered on a case-by-case basis within 7 days
Eligibility Criteria
To be eligible for a refund, the following conditions must be met:
1. Timeframe Requirements
Refund requests must be submitted within the specified timeframe for your product type (7, 14, or 30 days from purchase date).
2. Valid Reason
You must provide a valid reason for the refund request, such as technical issues, product not as described, or inability to use the product as intended.
3. Cooperation with Support
You must have attempted to resolve any technical issues with our support team before requesting a refund.
4. Account in Good Standing
Your account must be in good standing with no violations of our Terms of Service.
Refund Process
Follow these steps to request a refund:
- 1
Contact Support
Email us at imaddaoud@deliverymanagementgroup.com with your order number and reason for the refund request.
- 2
Provide Documentation
Include any relevant screenshots, error messages, or documentation that supports your refund request.
- 3
Review Process
Our team will review your request within 2-3 business days and may contact you for additional information.
- 4
Refund Processing
If approved, refunds will be processed to the original payment method within 5-10 business days.
Timeframes
| Product Type | Refund Window | Processing Time |
|---|---|---|
| Software Licenses | 30 days | 5-10 business days |
| Subscription Services | 14 days | 5-7 business days |
| API Access | 7 days | 3-5 business days |
| Custom Solutions | Case-by-case | Varies |
Exceptions
The following situations are not eligible for refunds:
- Refund requests made after the specified timeframe for your product type
- Products that have been extensively used or integrated into production systems
- Custom development work or consulting services already rendered
- Violations of our Terms of Service or acceptable use policies
- Change of mind without a valid technical or service-related reason
- Promotional or discounted products marked as "final sale"
Questions About Returns?
If you have any questions about our return policy or need assistance with a refund request, please don't hesitate to contact us.
Phone
+1 (626) 228-5146Address
2275 Huntington Drive #261, San Marino, CA 91108